365kasinoPrivacy Policy

This page describes what we collect when you use 365kasino and how we keep that data protected. We treat your personal information with care, comply with applicable data-protection standards, and limit our use of your data to purposes necessary for operating our platform, processing your payments, and delivering customer support.

When you register an account on 365kasino, deposit funds, place bets on football matches like Liga 1 or Piala AFF, play live-dealer tables, or access any other part of our service, we collect certain information about you. This information includes your identity details, contact information, financial data related to deposits and withdrawals, and records of your account activity.

Our goal is to operate 365kasino transparently — explaining clearly what data we hold, why we hold it, who has access to it, and what rights you have to access or modify your information. Read this policy to understand our practices before opening your account.

What Data We Collect on 365kasino

We collect your email address, password, full name, date of birth, phone number, and residential address during account registration. We also collect government-issued identification numbers (Indonesian national ID or equivalent) and may request proof of address (utility bill, bank statement) to verify your identity before account activation.

When you deposit funds on 365kasino, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the transaction confirmation. When you place bets or play our games, we log the game type, your stake, the outcome, and the settlement amount. When you withdraw funds, we record the requested amount, destination payment method, and processing status.

We also collect technical data about your account access — your browser type, device operating system, IP address, and approximate geographic location (derived from IP address). This information helps us detect fraudulent account access, prevent unauthorized use, and understand which markets and game categories attract our user base.

How We Use Your Data

We use your identity information to verify that you are who you claim to be, to comply with anti-money-laundering regulations, and to prevent fraud and underage access. We use your contact information to send you account notifications, payment confirmations, and customer support responses. We use your financial data to process deposits, authorize withdrawals, and maintain your account balance.

We analyze aggregated account activity — for example, which sports markets (football, badminton, MotoGP) generate the most bets, or which live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) attract the largest player bases — to improve our service offerings. This analysis uses aggregated data, not individual identifiable information. We do not sell your personal data to third parties for marketing purposes.

We retain your data for as long as your account is active, plus a minimum of two years after closure or inactivity to comply with local regulatory requirements and to resolve any outstanding disputes. After this retention period expires, we securely delete your data unless legal requirements mandate longer retention.

Identity verification

We verify your government ID against national records to prevent fraud and confirm your age eligibility. This process occurs once during account setup.

Transaction logging

We maintain a complete record of your deposits, withdrawals, and betting activity for account history, tax reporting, and dispute resolution purposes.

Access logs

We record login timestamps, device types, and IP addresses to identify unauthorized access attempts and protect your account from compromise.

Third Parties Who Access Your Data

We share your financial information with our payment processors — the e-wallet operators (mobile banking, local payment, online payment, e-wallet, mobile banking) and banks (local payment, online payment, e-wallet, mobile banking) — to process your deposits and withdrawals. These payment processors use your information only to execute transactions and are bound by their own data-protection agreements. We do not control how these third parties handle your data beyond what their terms specify.

We may share your information with law enforcement or regulatory authorities if legally required by court order, government investigation, or local anti-money-laundering regulations. We do not voluntarily share your data with government agencies, but we comply with lawful requests.

Our servers may be located outside Indonesia. Your data may therefore be processed in jurisdictions with different data-protection laws than Indonesia. By using 365kasino, you consent to this international data transfer. Your data remains subject to this privacy policy and applicable local laws even if stored or processed outside your jurisdiction.

Your Rights to Your Data

You have the right to access your personal data held by us. You can view your account information, transaction history, and activity logs in your 365kasino account dashboard at any time. If you request specific data we hold about you, we will provide it within a reasonable timeframe.

You have the right to request correction of inaccurate data — for example, if your registered address is incorrect. Submit correction requests through your account settings or contact our support team. We will review your request and make updates if the correction is justified.

You have the right to request account closure and associated data deletion, subject to our retention obligations. If you request account closure, we will disable your account and mark your data for deletion after the applicable retention period expires. We may retain limited information (such as transaction records) if required by law or to resolve outstanding disputes.

Cookies and Tracking

We use cookies — small text files stored on your device — to maintain your login session, remember your preferences, and analyze how users interact with 365kasino. Essential cookies are necessary for our platform to function; you cannot disable these. Preference cookies remember your language choice or display settings. Analytics cookies help us understand which pages and game categories are most popular.

Most browsers allow you to view, delete, or restrict cookies through your settings. However, disabling essential cookies may prevent 365kasino from functioning correctly. Third-party services that help us operate 365kasino (such as analytics providers) may also set cookies on your device.

Security and Data Protection Measures

We protect your data using industry-standard encryption (SSL/TLS protocols) when data is transmitted between your device and our servers. Your password is hashed and salted so we never store your plain-text password — even we cannot recover it. If you forget your password, we can only reset it; we cannot retrieve the original.

Our servers maintain access controls limiting staff access to data necessary for their role. All staff handling customer data undergo confidentiality training. We monitor our systems for unauthorized access attempts and maintain audit logs recording when data is accessed or modified.

Despite these protections, no data system is completely immune to breach. If we detect unauthorized access to personal data, we will notify affected users and appropriate authorities as required by law. You are responsible for maintaining the confidentiality of your password and for logging out after each session, particularly on shared devices.

Service Availability and Jurisdiction

We collect and process your data only from users accessing 365kasino from jurisdictions where our services are legally available. We do not knowingly collect data from users in jurisdictions where online gaming is prohibited. By registering an account, you confirm that you are accessing 365kasino from a supported jurisdiction and that your use complies with local law.

Your personal data is subject to this privacy policy and all applicable data-protection laws in your jurisdiction. If local data-protection laws conflict with this policy, the stricter provision applies. If you have a data-protection concern, you may have the right to lodge a complaint with your local data-protection authority in addition to contacting our support team.

Contact and Policy Updates

If you have questions about how we collect, use, or protect your data, contact our support team through your 365kasino account or via email. We maintain a documented response process for privacy inquiries.

We may update this privacy policy to reflect changes in our practices or to comply with new legal requirements. Significant changes will be notified to you in your account dashboard or via email. Continued use of 365kasino after a policy change constitutes your acceptance of the updated terms.